Frequently Asked Questions

Unlock PDF Pro uses enterprise-grade encryption and processes files locally in your browser. Your documents never leave your device, ensuring maximum security and privacy.

• • AES-256 encryption for all data processing
• • Client-side processing - files never uploaded to servers
• • No data storage or logging of your documents
• • SSL/TLS encryption for all communications

No, your data is never stored on our servers. All processing happens locally in your browser using advanced JavaScript algorithms. Once you close the browser tab, all data is automatically cleared from memory.

We support PDF files up to 20MB in size. For larger files, we recommend:

• • Splitting the PDF into smaller parts
• • Compressing the file before uploading
• • Contacting our support team for assistance

Most PDF files are processed within seconds. Processing time depends on file size and complexity, but typically takes less than 30 seconds for standard documents. Larger files may take up to 2-3 minutes.

Our service can handle most common PDF protection methods:

• • Password-protected PDFs (user and owner passwords)
• • Print restrictions
• • Copy and edit restrictions
• • Form filling restrictions
• • Comment and annotation restrictions

Note: Very advanced DRM protection or scanned documents may not be supported.

Unlock PDF Pro works with all modern browsers:

• • Chrome (version 80+)
• • Firefox (version 75+)
• • Safari (version 13+)
• • Edge (version 80+)
• • Opera (version 67+)

If unlocking fails, try these troubleshooting steps:

• • Verify the password is correct (check for typos)
• • Ensure the file is a valid PDF format
• • Try with a different browser
• • Check if the file size is within limits
• • Contact our support team for assistance

We offer a satisfaction guarantee. If you're not completely satisfied with our service, contact our support team within 30 days for a full refund. We're committed to ensuring you get the results you need.

Yes, our service is legal when used for legitimate purposes:

• • Unlocking your own documents
• • Accessing files you have permission to modify
• • Recovering forgotten passwords for your files
• • Removing restrictions from documents you own

Please do not use this service to bypass copyright protection or access unauthorized content.